Return Merchandise Authorization

General Policies

At eNS, customer satisfaction is a top priority. However, there are times when issues arise where a product is damaged or not working properly. If there is a problem or if you have a concern, please contact us and let us help. Our goal is to get your situation resolved as quickly as possible using the resources available or, if need be, replace the product. Depending on the situation, eNS accepts returned product, ships replacements and issues refunds and/or credit with prior written approval (as evidenced by a valid RMA#) and at its’ sole discretion. Before sending or returning anything to eNS please get in touch via telephone or email and obtain an RMA number. eNS receiving information about a return through this RMA process prior to the arrival of the return ensures eNS can provide the most timely and high quality service. RMA#’s are good for 14 days from the date of issue and product must be received within 30 days of the RMA# issue date. Warranties, service agreements and other service items are not eligible for return. Please make sure to ask you sales representative about product return eligibility.

Defective Product Returns

Products with manufacturer defects will be replaced with another product of the same make and model, if available. In case of advanced replacement you will be invoiced for the replacement product and if the defective product is not returned or if it is determined that it does not qualify as a manufacturer defect the invoice for the replacement product will be due for payment immediately.

Non-Defective Products Returns

At its sole discretion, eNS may accept non-defective product for return. The Product must be returned in original packaging, unopened and complete with all manual, cables, disks, software, paperwork and all other accessories. The returned product must be in the same condition in which it was received, in saleable condition and the original packaging seals must not be broken and the boxes must not be damaged or defaced in any way. Non-defective returned product will be subject to a 25% restocking fee.

Damaged in Shipment (packaging shows evidence of mishandling)

For shipping damaged returns please take pictures of the damage to the outer shipping box and any internal damage you can see upon opening the outer box. Include these pictures along with the attached form.

Returns Without an RMA#

eNS may not receive returned goods without an RMA number. eNS reserves the right to reject any unknown or unsolicited shipment. The physical receipt of goods does not constitute the acceptance of a return or obligation on eNS’ part.

To obtain an RMA# please follow these steps:

  1. Please provide eNS with the information on form on page 3 of this document.
  2. Record the information above and enclose a hard-copy along with the shipment you send to eNS to ensure adequate customer/product identification. eNS recommends using the original product packaging put inside shipping boxes similar to how the product was shipped from eNS.
  3. Put the RMA# on the outside of your return product package(s) to further ensure RMA identification.
  4. Ship the package to:

Enhanced Network Systems, Inc.

Attn: Returns – RMA#__________

14 Inverness Drive East, Suite F100

Englewood, CO 80112

  1. eNS will inspect the product upon receipt, noting its condition and the condition of the packaging materials and confirm that the product and the RMA paperwork are correct. Make sure to include all cables, peripherals, manuals, software, etc…
  2. Eligibility for the resolution requested (repair, replace, credit) will be determined and the appropriate action will be taken (refund, account credit, partial credit, repair, or replace.)
  3. If the product does not qualify for the resolutions listed above eNS will provide an explanation and return the product to you at your expense. If within 10 days of eNS notifying you of the status of the RMA eNS does not receive return shipping instructions with billing information, then eNS may dispose of the product in any manner eNS chooses.

 

Enhanced Network Systems, Inc.

Return Merchandise Authorization
Policy & RMA Request Form

 

Company Name: Your Name:
Company Contact Information: Your Contact Information
Return Initiation Date: eNS Sales Rep.:
Reason for Return:
Requested Resolution:
Additional Notes:
Item Description: Stock Number: Quantity: Serial Number(s): PO# Invoice # Requested Resolution (Repair, Replace, Credit):

 

RMA Form (PDF | Docx)